Effective Date: June 1, 2025
We take pride in the quality of our natural hair care products. Due to the hygienic nature of our offerings, our return policy is as follows:
Return Eligibility
Returns are only accepted if:
The product is damaged or defective upon delivery
The wrong product was delivered
The product is damaged or defective upon delivery
The wrong product was delivered
Return Process
Contact us within 48 hours of delivery at support@sushii.in with:
Order ID
Unboxing video and clear images of the issue
Once approved, return shipping details will be shared. The product must be unused and in its original packaging.
Order ID
Unboxing video and clear images of the issue
Once approved, return shipping details will be shared. The product must be unused and in its original packaging.
Refund Process
Refunds will be credited to the original payment method within 7 business days of receiving the returned item.
Non-Returnable Items
Opened or used products
Products without original packaging or invoice
Customized bundles
Products without original packaging or invoice
Customized bundles